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Our Products ▼
Kiosk App & Online Ordering QR Dining
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Customer Questions Merchant Questions

FAQ's

Customer Questions

What is YQueue?

YQueue is an ordering & payment platform for you to browse, order and pay for your favourite food! Pre-order ahead to skip the queue or order your dine-in for quicker service!
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Is YQueue free to users?

100% free to use, always! Download the YQueue App and register an account for zero charge and maximum convenience.
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Why should I use YQueue?

Order and pay instantly, anytime and anywhere for your favourite food and drinks! Why queue standing in lines when you can slot in your orders virtually?
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Must I register for an account?

There is a one-time registration for new YQueue users on our App and QR (Web-app). This is to ensure secure payment for all your purchases and convenience for subsequent usage. Everyone loves peace of mind.
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Where can I use YQueue?

Download the YQueue App to view all our merchants, or look out for YQueue QR stickers at your favourite shops!
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How can I preorder by location?

The YQueue App will automatically list nearest F&B merchants based on your location. To select another location, tap the address field on the landing page and input your desired location.
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I made a mistake with my order! What can I do?

Don't panic! Kindly call the outlet you ordered from, stating your Order Number. You will be able to retrieve the contact details under their listing's 'More Information'. Alternatively, you can reach YQueue Support at +65 8096 2735.
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Merchant Questions

What is YQueue?

We are more than an App! YQueue is a one-stop ordering & payment solution to tackle issues of time constraints, difficult recruitment and lack of customer loyalty. We allow customers to self-order & pay to reduce reliance on manpower, which translates to time saved and increased operational efficiency.
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Why YQueue?

We are a merchant-centric platform that is constantly improving to cater to your business needs. We want to stimulate sustainable growth in the F&B industry via enhanced efficiency, less discounts and promos that dilute your brand's value.
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What are the ways customers can self-order and pay?

YQueue offers 3 touch points to cater to different types of consumers: App, QR and Kiosk. Customers can order & pay through the YQueue App, scan QR codes to access your web-app or head directly to Kiosks deployed at your outlets to order instantly.
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How can my F&B business benefit from YQueue?

With time and manpower saved on cashiering duties, your staff can spend more effort to connect with customers and spark real conversations. Cost-savings aside, improving the customer experience is key to promoting brand loyalty!
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How do I join YQueue as a merchant?

Visit our and we will get in touch with you!
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What are the differences between the YQueue App, QR and Kiosk?

App: Customers can order & pay anytime, anywhere and track their loyalty programme. QR/Web-app: No downloads required, instant Scan-Order-Pay process. Kiosks: No downloads and no account registration required.
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