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12th Jul 2023

7 Key Features To Look For In A Restaurant Ordering System

Running a food and beverage business in the vibrant Australian market can be tough. However, with the right tools at your disposal, you can thrive and bring convenience to your customers. One such indispensable tool is a reliable restaurant ordering system. This system not only streamlines your operations but also takes your customer experience to new heights.

In this article, we will explore seven key features that you should prioritise when selecting a restaurant ordering system. Get ready to discover the key to success in the Australian food and beverage industry. Let’s dive right in!

User-Friendly Interface

When choosing a restaurant ordering system, a user-friendly interface is crucial. It should be intuitive, easy to navigate and visually appealing for both your customers and staff.

A well-designed interface ensures seamless order placement and management, which reduces the chances of errors and confusion. Imagine a system where your customers can effortlessly browse through your menu, add items to their cart and complete the ordering process with a few simple taps. Such a user-friendly interface not only saves time but also enhances the overall customer experience.

Table Number Support

For businesses that offer in-house dining, having a restaurant ordering system with table number support is crucial. This feature allows your staff to assign orders to specific tables and streamline the serving process and minimise errors. With table number support, your customers can simply input their table number when placing their order and ensure that it reaches the right destination. This enhances efficiency and helps create a seamless dining experience for your patrons, leaving them impressed and satisfied.

Customisation Options

Every customer has unique preferences, and a restaurant ordering system with customisation options can cater to their needs. Look for a system that allows customers to modify their orders, choose toppings, specify cooking preferences or even build their own meals. By providing this level of customisation, you empower your customers to personalise their dining experience, which can result in higher customer satisfaction and loyalty. Remember, a happy customer is more likely to return and recommend your business to others.

Dietary/Allergen Tags

In today’s health-conscious society, dietary restrictions and allergens are critical considerations. Ensure that your chosen restaurant ordering system supports dietary and allergen tags. This feature enables customers to identify suitable options, such as vegetarian, gluten-free or nut-free items, directly from the menu. With this valuable information upfront, you prioritise your customers’ safety and health and give them the confidence to order from your establishment without worry.

Setting of Availability Schedules

Efficiently managing operational hours is essential for any food and beverage business. So look for a restaurant ordering system that allows you to set availability schedules for different days and times. This feature enables you to streamline your operations by ensuring that orders are accepted and processed only during your designated hours.

Furthermore, it helps prevent any confusion or disappointment from customers attempting to place orders outside your operating hours. Effectively managing your availability can help you maintain a high level of service and customer satisfaction.

Customer Notes

In addition to unique preferences, customers can sometimes have special requests. A restaurant ordering system that allows customers to leave notes or specific instructions is invaluable. Such a feature allows customers to communicate their preferences directly to your staff, ensuring that their orders are prepared exactly as desired. Whether it’s requesting extra sauce, no onions or a specific spice level, accommodating these special requests shows your commitment to delivering an exceptional dining experience tailored to each customer.

YQueue: Your One-Stop Complete Solution for Taking Orders

When it comes to finding the perfect restaurant ordering system that encompasses all the key features discussed, look no further than YQueue Australia. We understand the challenges faced by small food and beverage businesses in today’s competitive market, which is why we have developed a comprehensive suite of solutions to meet your needs.

With YQueue, you can revolutionise your business operations and provide a seamless ordering experience for your customers. With our user-friendly interface, customisation options, table number support, dietary/allergen tags, multiple language support, availability schedule settings and customer note functionality, you can elevate your food and beverage business to new heights.

Our self-service kiosk allows customers to browse your menu, customise their orders and make payments conveniently at their own pace. No more long queues or wait times – just a smooth and efficient process.

We also offer QR dining, where customers can simply scan a QR code at their table, browse the menu and place orders directly from their smartphones. This contactless solution ensures a safe and convenient dining experience, while still maintaining the personal touch.

For those on the go, our self-order app enables customers to place orders ahead of time and pick them up at their preferred time. Whether they’re rushing to work or simply in a hurry, this feature ensures that your customers can enjoy your delicious offerings without any hassle.

And of course, we provide online ordering capabilities, which allow customers to place orders from the comfort of their homes or offices. With just a few clicks, they can have their favourite meals delivered or ready for pickup, making dining convenient and accessible.

Incorporating YQueue solutions into your operations means embracing efficiency, convenience and customer satisfaction. It’s time to take your small business to the next level and thrive in the tough market. Join the growing community of successful businesses that have chosen YQueue as their one-stop complete solution for taking orders.

Contact us today to learn more and experience the difference for yourself.